Returns and Refunds Policy
If you return damaged product, some fees may apply.
If you shipped return without shipping box or/and manufacturer box, you will be charged $20 for damaging manufacturer package (unsellable condition).
During refund process, for not returned promotional items, you will be charged a non-promotion price of these items. If you would like to receive a full refund, you need to return all items. Any fraudulence will cause blocking of your account.
Send the product with its original packing (put ice skates packed in the original package into a shipping box) and the receipt or proof of purchase or a copy of your invoice, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Return for an Exchange
We provide for our customers with reduced cost return shipping labels. If you need one, please use the link below, to purchase it.
Shipping Label – Return for a Refund
If you qualify to get a refund, please contact our customer service representative over email [email protected] or by Facebook messenger to obtain a Reduced Cost Shipping Label. After we receive an item(s) back and inspect a product state, you will be issued with a refund. $10 – Cost of the shipping label will be debited from your final refund amount.