Returns and Refunds Policy

Thank you for shopping at SKATES.GURU – Figure Skating Store.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By email: [email protected]
  • By visiting this page on our website: https://skates.guru/returns-and-refunds-policy/

Send the product with its original packing to:

SKATE GURU INC.
17639 Sherman Way, #B
Van Nuys, CA 91406

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SKATES.GURU – Figure Skating Store.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: [email protected]
  • By visiting this page on our website: https://skates.guru/returns-and-refunds-policy/

Return and refund process

Product eligible for refund if it purchased in the last 30 days
Please contact our customer service and send us your order number
We will inform you about shipping charges, and after your approval, we will send you a shipping label
Please carefully pack items back to the original package, put the product into the shipping box and drop off package at the UPS store
We will review the product condition and initiate the refund